1.INFORMATION ABOUT US
1.1 We, Chic Decor Limited, are a registered company in the U.K. with company identification number of 1158250. Our corporate website is www.chicdecor.co.uk, and our registered office is located at Richard Hall House, Bridge North Road, Wombourne, Wolverhampton WV5 8AT.
2.1 You can place orders for a range of products by simply following a self-explanatory procedure available to you on our website. By placing an order, you acknowledge that you are under an obligation to pay for the products in that order.
2.2 Kindly note that our order process gives room for corrections/amendments before final submission to us. Please, carefully look through your order and verify the items before you place the order.
2.3 All orders are subject to our final approval. That is, we will send a confirmatory e-mail upon confirmation of an order. This means that a contract between you and us only exists when we send you a confirmatory e-mail after placing your order.
Upon successful verification, we will charge you based on the item(s) in the order, and we will notify you via e-mail when your order is dispatched.
2.4 After the product has been dispatched, the order will be considered finalised on our system, However, if you decide to return a product after dispatch, you may do so, but it must be in accordance with our returns policy clearly stated on “clause 9” below.
2.5 Before making any order, kindly check and verify if you will be able to receive the products ordered. To do so, kindly ensure that the product(s) ordered will pass freely into your room of choice, fit perfectly into that room, capable of being transported through the doors of your flat, room, stairs, and doorways. Also, there should be no other issues that could make delivery complicated or impossible.
2.6 It is mandatory that you keep the contact details, which we will provide for you in order to easily inform you about your order status and final delivery.
3.1 Every available product that you find on our website are ready for immediate dispatch. All our deliveries are handled by specialist furniture couriers within 3-5 working days. However, it may take up to 14 working days to receive your order depending on the product size and postcode. We will keep you informed regarding your order and delivery.
3.2 In a situation where we are unable to supply you a particular product due to discontinuation of production by manufacturer or error in price, we will notify you via phone or e-mail and will not process your order. However, if you made payments and have not received your product, we will issue you a full refund (see clauses 5.4 and 5.5 below).
4.IMAGES AND SIZING OF PRODUCTS
4.1 The images are for illustrative purposes only. While we endeavour to display product colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the products due to variations in device capabilities. Therefore, products’ physical appearance may vary slightly from those images.
4.2 All Product features on our website, including weights, dimensions and capacities are 100% accurate.
5.PRICES OF PRODUCTS
5.1 Each product on our website will have a price attached to it except in cases of error.
5.2 The price of any product is subjected to change periodically. However, price changes will not apply to any order placed and accepted.
5.3 The price of a product does not include delivery costs, which we will add to the product price to make up a sum total. To know the actual delivery charge for a particular product, please refer to our delivery information.
5.4 As a result of numerous products on our website, there could be a possibility of products being incorrectly priced regardless of our effort to avoid errors. Therefore, we will usually verify prices during the order-handling stage, and when a product’s correct price is lower than the stated price, we will charge you the lower amount. If otherwise, the product price is higher than our stated price, we will swiftly contact you for instructions before initiating a dispatch or terminate your order, which you will be notified regarding.
5.5 Kindly note that we are under NO OBLIGATION to sell a product to you at an incorrect (lower) price even after sending you an order approval. Consequentially, if an error in price is obvious and could have easily been observed by you, in this situation, we will still charge you the same price.
6.HOW TO PAY
6.1 You are welcome to pay via the payment channels on our website. Kindly note that you must pay for the products and any applicable surcharge in advance, and we only accept deposits for products that come with a lead time of 18 weeks or more.
6.2 If you submit an order to us via our website, you acknowledge that the payment details provided on your order are valid and correct.
6.3 For commercial projects, we will require you to pay an initial 70% deposit for us to initiate production. Upon successful production, you will pay the remaining 30% prior to shipping.
6.4 All custom-made orders must be paid for before any makings.
7.1 We offer a no-charge delivery service for orders above £200 with a lead time of 7-21 working days. However, in some cases, this may increase depending on the size of the item.
7.2 Please note that clause (7.1) stated above only applies to addresses in the United Kingdom, and all deliveries outside the U.K. mainland may incur shipping charges. In addition, we accept orders from Ireland. However, the delivery cost may vary depending on the postcode to which we are to send the order. We also use the help of a third-party for deliveries, which can possibly take a little longer. For excellent delivery, shipping costs, and accurate leading time, you must contact us before placing an order on our website. Please note that all items that weigh more than 90kg will only be delivered to a ground floor room of your choice and not to a top floor due to health and safety reasons.
7.3 We will send you a confirmatory dispatch e-mail notifying you of when to expect your Product. While we will endeavour to send your products within an estimated timescale, we cannot guarantee that there won’t be delivery time extension, especially if the fault is from our manufacturers. However, if we are unable to meet up with our promised delivery time, we will communicate a new delivery date to you along with compensation for the inconvenience caused based on how long the delay is.
7.4 For clarification purposes, you will receive a 48-hour notification prior to your delivery date and also a 3-hour time slot day before the delivery. We will only deliver your products to the same address which you provide to us. However, if during delivery we find out that no one is available to receive the items, we will leave a note with info about rescheduling.
As a consequence, we will charge you for second delivery even if the first delivery was supposed to be free. Therefore, after confirming and agreeing to a delivery date, if you are absent on the day of delivery, then you will be liable to pay for re-delivery.
7.5 You can always review the current status of your order by logging onto our delivery partners’ website with the tracking number that we provide for you the moment your order has been dispatched. However, if you face any difficulty getting your order status or tracking your order, simply contact us on [email protected] or call us on 01216477109 for a swift response and resolution of the issue.
7.6 We will not be responsible for any damages to your property during delivery as it is your responsibility to give appropriate instructions to the delivery team and to ensure that your carpets and walls are covered properly Please ensure you make sure all the access is clear prior to delivery.
7.7 We will not be responsible if you decide to sign for refusal of our “Unpack Service” or sign for no damages at the time of delivery. Ensure that you crosscheck all your items and make notes on the delivery document for us. For your information, we provide free unpack service where our drivers will unpack all the items and take all the packaging and rubbish away for you.
8.RISK AND TITLE
8.1 Upon receipt of full payments (product price + delivery charge), we pass ownership of the products to you with immediate effect.
8.2 As from the time of delivery, the products will instantly be your responsibility, and any risk of damage to or loss of the goods shall pass to the customer upon delivery to their selected address.
9.CANCELLATION, RETURNS, AND REFUND POLICY
9.1 We hope you get satisfied with the products you buy from us. However, if you are dissatisfied with your products, you may return them in accordance with our returns policy.
9.2 You have the legal obligation to terminate the contract between you and us within 14 days of delivery.
9.3 The cancellation period expires 14 days from the day either you or a third-party acting on your behalf (excluding the company that delivers the product to you) takes physical possession of the product you ordered. In a situation where you order multiple products in a single order, or a product is delivered in separate parts (in small pieces), the cancellation expires in 14 days from the day one you or a third party acting on your order (excluding the company that delivers the product to you) takes physical hold or possession of the last product, part, or piece that makes up your order.
9.4 To exercise your right to terminate any order, kindly note that you must give us prior notice by writing to us with clear reasons for your decision to cancel. The easiest way is to contact our customer service team via [email protected]
9.5 To meet a cancellation deadline, it is pertinent that you send your request regarding your right to terminate before the cancellation period expires.
9.6 If you decide to terminate your ties with us, we will reimburse you with all payments received from you, including the delivery charges.
9.7 We will make the reimbursement without undue delay, and not later than: (a) 3 days after receiving all supplied product(s) from you, or (b) if we have not yet supplied products to you on the day you notify us of your decision to cancel the contract.
9.8 We will issue reimbursements via the same channel through which you paid initially, and you won’t pay any extra charges during reimbursements.
9.9 We may not pay any reimbursement until we have received the products.
9.11 You are qualified for a full refund if the product(s) you receive are not in the right physical conditions or were inappropriately described; and, as a result, we will not serve the purpose for which you bought it. As our consumer, you have the legal right to reject/return products that are faulty or not as described. Your legal rights are not affected by our returns policy in clause 9, or our terms and conditions of sales.
9.12 We will issue you a full refund via the same channel through which you paid during order.
9.13 To make things fast and easy, you must return products to us as early as possible. We will retrieve the products from the same address to which we delivered the items and will contact you to arrange an appropriate time for collection.
9.14 Unless the products are faulty or were not delivered as described above (clause 9.12), you will be responsible for the cost of returning the products to us, including the cost of collecting the products from you.
9.15 You must carefully handle packaging materials upon delivery and carefully re-pack the products in the original packaging prior to returning the products to us.
9.16 We will provide you with the details of your right to cancel and a clear explanation on how to go about the cancellation process within the body of the mail that we will forward to you.
9.17 Special orders (bespoke or customized items) are not eligible for return unless we deliver them with existing damage or fault. When this happens, the buyer (you) may decide to request for replacement or refund. All payments will be refunded once the goods have been successfully delivered to us.
10.1 In a bid to serve you better, we may periodically run sales promotions or offer other incentives (“Promotions”) to purchase particular products from us.
10.2 Based on specific considerations, we will determine the duration of the promotion, the conditions for qualifying for the promotion, and the products which will be subject to the promotion.
10.3 Where different terms and conditions (from the Terms and Conditions of Sale) apply to the promotion, we will make them available to you before you purchase any product which is subject to the promotion.
11.GIFT VOUCHERS AND DISCOUNT CODES
11.1 Gift vouchers can only be bought via our corporate website.
11.2 You may choose either of the following (i) request the e-mailing of the voucher to a recipient on your preferred date, or (ii) print the voucher yourself. Should you need to re-send or re-print the gift voucher, you can do this by clicking on ‘my account’ on our site.
11.3 Vouchers are valid for a period of 6 months starting from the date of issue and cannot be extended.
11.4 You are only eligible to use one discount code for one order, including any promotional codes or offers.
11.5 We will deduct the value of any gift voucher you use from the total cost of your order. However, if you have a balance remaining from the gift voucher, you may use it on a future order. There is no minimum spend required, and you can redeem your gift voucher against any purchase, including delivery charges.
11.6 You can purchase Gift vouchers in fixed denominations from £50 to £500.
11.7 If you have any challenge redeeming your voucher or have any questions, kindly contact us for further assistance.
13.OUR LIABILITY TO YOU
13.1 We are under a legal obligation to supply your products based on your contract with us.
13.2 All our products are designed for residential use. Therefore, we do not give guarantees or warranties about their performance in a commercial environment.
13.3 In a situation where we receive a timely and swift notification from you about a faulty product after delivery, we will either exchange the products for you or issue you a full refund. However, this is only subject to confirmation of the fault.
13.4 We will take responsibility for any loss or damage you suffer if there is a breach of Terms and Conditions or negligence from our end. However, we will not be responsible for loss or damage that was contemplated by you during or after entering into a contract with you.
13.5 The maximum percentage of loss or damage we will be responsible for is subject to the product price which you pay us.
13.6 We do not in any way exclude or limit our liability for (a) deaths or personal injury resulting from our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and (e) defective products under the Consumer Protection Act 1987.
13.7 All these do not, in any way, affect your statutory rights. You can get relevant advice concerning your statutory rights from your local Citizen’s Advice Bureau or Trading Standards office.
14.EVENTS OUTSIDE OUR CONTROL
14.1 Kindly note that we may not be able to discharge our normal responsibilities in unfavourable conditions that are beyond our control such as fire outbreak, flood, explosions, war, acts of terrorism, bad weather, industrial disputes (whether or not involving our employees), or acts of local or central Government or of any other governmental authorities.
15.1 For any dispute regarding our contract with you, kindly call our dispute resolution team on 01216477109 to resolve the dispute with us informally. You can also write to us via e-mail at [email protected]
15.2 In a situation where we are unable to come into mutual agreement over any issues, we will discuss with you the most effective way of resolving the issue using mediation or arbitration based on the nature of the dispute.
16.EACH OF THESE TERMS OPERATES INDEPENDENTLY
16.1 Each of the paragraphs of our “Terms and Conditions” operates separately. If any court or regulatory authority decides that any section of these “Terms and Conditions” is unlawful or unenforceable, then the remaining sections will remain in full force and effect.
18.UPDATING THESES TERMS AND CONDITIONS
18.1 We may carry out periodic modification or update of our terms and conditions for reasons including: (a) changes in how our business operates; (b) changes in the legal or regulatory requirements that we must comply with; or (c) changes in how we accept payment from you.
18.2 Each time you order products from us, the current terms and conditions will be applicable at that time of ordering. Also, these terms and conditions are subject to periodic modifications that we will carry out in a bid to offer better services from time to time.
19.RIGHTS OF THIRD PARTIES
19.1 Any existing contract between you and us remains intact and is not under the influence of any third party.
20.TRANSFER OF OUR RIGHTS
20.1 In some situations, we may transfer our rights and obligations under the contract that we share with you to a third-party organisation, but we will notify you if this happens. However, this will not, in any way, affect your rights or our obligations under the contract.
21.LAW AND JURISDICTION
21.1 These terms and conditions are governed by English law. This means when you enter into a contract with us by purchasing products through our site, you agree that any dispute or claim arising from it will be governed by English law.
21.2 We both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Scotland, you may also bring proceedings in Scotland.
22.1 If we must contact you, we will either do so by phone, e-mail, or by pre-paid post to the address you provide to us in your order.
If you have any questions or complaints about these terms, please send us an e-mail at [email protected] or contact us by phone: (Mon – Fri: 9 am – 6 pm, Sat 10 am-4 pm. We are here 24/7 to respond to you.